Refund Policy


  • By making reservations on our website, you accept and agree to all booking conditions, including cancellation and no show policies applicable to that booking by us or our vendors.

  • Detailed terms can be found on the page of the products itself

  • In the event a Vendor were to cancel an element of a travel package, SAYU may at its absolute discretion either choose to cancel that particular package as a whole, or substitute it with another element which is substantially equivalent to the cancelled element.

  • SAYU shall not be liable to any cancellation of a travel package by a Vendor and/or the consequences of that particular element cancellation.

  • Refunds will be processed as per the tour, hotel and airline fare rules and cancellation policy. 

  • Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, debit card, wallet etc.) from which payment was made for that booking.

  • Any booking charges applied will not be eligible for reimbursement

  • Refunds may take up to 30 working days



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